Refund Policy
Last updated: July 5, 2026
1. 14-day money-back guarantee
Your first paid month of any BidCommand subscription (Starter or Pro) is covered by a 14-day money-back guarantee. If BidCommand isn't right for you, request a refund within 14 calendar days of your first subscription charge and we'll refund that charge in full — no questions, no hoops.
2. What's covered
- The first monthly charge of a new Starter or Pro subscription.
- The first monthly charge after upgrading from the Free plan to a paid plan.
3. What's not covered
- Renewal charges after your first paid month. You can cancel anytime and keep access through the end of the billing period, but past renewals are not refundable.
- The Custom Bid Agent build fee and the Bid Agent monthly add-on once build work has started, since these involve dedicated hands-on work.
- Coaching sessions booked with Coach Kay, which are governed by the booking terms shown at checkout.
4. How to request a refund
Email hello@coachkayelevates.org from the email address on your account with the subject line "Refund request," or use the contact form. Include the approximate date of your first charge. That's all we need.
5. Processing time
Approved refunds are issued to your original payment method through Stripe within 5–10 business days, depending on your bank. Your subscription is cancelled at the same time and your account moves to the Free plan — your data (pipeline, vault, proposals) stays intact.
6. Questions
Anything unclear? Reach us at hello@coachkayelevates.org — we'd rather fix your problem than process your refund, but the choice is always yours.